My Say Nation

FAQs

FAQs

Following are some answers to Frequently Asked Questions. If you have a question that is not addressed here or you need help, please visit Technical Support.

GENERAL

What is My Say Nation?

My Say Nation is a community of people who share feedback by participating in short online surveys. Individual responses are confidential and information is only analyzed in summary form, with responses grouped together.

What is the purpose of the community?

The purpose of My Say Nation is to provide a way to gather opinions and ideas from an engaged group of people. This insight is used to help understand trends, activities, and overall ideas within the auto insurance community.

What are the benefits of becoming a member?

As a result of joining My Say Nation, you will be able to voice your opinions and ideas about auto insurance, which may include things like your experience purchasing insurance, what you look for in an insurance company, and your interest in different types of offers or promotions!

How does the community work?

  • To join the community, you will complete a new member survey and receive a confirmation email. Please see “How do I become a member?” below.

  • Once you are a member, we will email you links to surveys about once or twice a month, on average. Follow the links to complete the surveys.

  • We will occasionally share survey results with you.

 JOINING My Say Nation

Who is eligible to join?

In order to join, individuals need to be at least 18 years of age.  

What are the expectations of being a member?

We encourage you to complete as many surveys as you are invited to take.

How do I become a member?

Join now or visit www.mysaynation.com select the “Join Now” button under the Welcome message. You will be directed to the new member survey. As soon as you complete the survey, an email will be sent to you for confirmation. Once you click on the link in the email to confirm, you will officially become a member of My Say Nation!

What information is required to join the community?

New members need to complete a new member survey. This new member survey will gather demographic information, including your age, where you live, marital status, and other important information. We ask these questions to make sure that we are including the opinions and views from a wide range of people and so that we know which surveys would be relevant to send to you. Your individual responses will be anonymous and kept confidential.

For what length of time will I be a member?

You may remain in the community as long as you complete at least one survey every six months. You may remove yourself from the community at any time by logging in and updating your profile information to unsubscribe from the community. You can also unsubscribe by selecting the “unsubscribe” link at the bottom of any of our email communications.

MEMBER PRIVACY

Will my information be private?

Yes. When you participate in a My Say Nation survey, your individual survey responses will be confidential. The information you provide will be reviewed only as aggregate data, in summary form, combined with other responses.

 SURVEYS

 What topics will be covered in the surveys?

Survey topics may include, among others:
Your experience purchasing insurance
What you look for in an insurance company
Your interest in different types of offers or promotions

How do I complete a survey?

You will be sent an email invitation once a survey is available. Simply click on the link provided in the email and complete the survey online. Or, log in to www.mysaynation.com with your email address and password and you will be directed to your member page. Your member page will contain links to available surveys under the heading “My Activities.”

How often will I receive invitations to surveys?

Members will be contacted by email about once or twice a month on average and asked to complete short online surveys. Based on the information you have provided, we may determine that some surveys don’t apply to you and you will not be asked to participate. At different times, you may hear from us more or less frequently.

How long will it take to complete a survey?

Survey length will vary based on the topic, but our goal is to keep each survey under 20 questions so that it takes no more than 10 minutes on average to complete.  

How long will I have to complete a survey?

Survey length varies from study to study.  With that being said, members will usually have 3 to 7 days to complete a survey. 

 

How do I know if my survey responses were received?

If you are returned/redirected to the main community page after completing a survey, your responses were submitted. If you are concerned that your responses may not have been received, you can check through the following options.

Click on the survey link in your email invitation. If the survey was not completed, the remaining questions will appear for you to complete. If any other page is shown, the survey was completed and your responses were received.

Log in to the community and look under “My Activities.” If this survey is still in your list of surveys for completion, the survey was not completed and your responses were not received. Please link to the survey to complete.


Will surveys be conducted in languages other than English?

At this time, surveys will only be offered in English.  

How do members receive information about the surveys they complete, including results and improvements?

Select study results and service improvements will be shared with members through the “Newsletter” page on www.mysaynation.com and through email.  


LOGGING IN

How do I log in to the community?

Visit www.mysaynation.com. There is a Member Login option on the right-hand side of the page. Enter your email address and password that you created when you joined the community.

I am having trouble logging in. What should I do?

If you have just joined My Say Nation and have not yet received a confirmation email, you will not be able to log in. Please check your inbox and click the link in your confirmation email to complete your registration and gain access to the community.

​If you are already a member, please make sure that you do not enter blank spaces when entering your email address or password. Also, passwords are case sensitive.

​If you forgot your password, enter your email address in the login field and select “forgot password.” A temporary password will be sent to you by email. Please allow up to 20 minutes for a new password to arrive through email. You will be able to change your password once you are logged in.

​If you are having another problem logging in or need help, please visit Technical Support.

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